Every employee of Twin Oaks Home Care is bonded and insured, as per the requirements of the Area Agency on Aging.

All of our employees are required to complete a 40 hour in-service training program before they are scheduled to work in a patient's home, which includes policy & procedure orientation, infection control, emergency response procedures, and in-home patient care training. Also our employees are required to complete the 75 hour state certification program within their first year of employment.

Patients and families can make requests for who comes to their home. You can also request that an employee not come back to your home. If you refuse new, or additional, employees you may not receive care for the shifts you refuse. However, if it is a matter of safety that employee will be removed from your home immediately. You also have the right to be informed of the identity of the direct care worker assign to provide your services.

Our goal is 80% of the time you will receive the same 2 employees for each shift we are scheduled to work in your home. You will only see the third employee if the first employee calls off, and the second employee is scheduled elsewhere.

Some Insurances do cover certified Home Health Care. You can either contact your private insurance carrier or you can contact us and we will review your policy with you.

Medicare does not cover certified Home Health Care. Medicare will cover Skilled Home Health Care. If you need assistance in obtaining Skilled Home Health Care please feel free to contact us, or own Physician.

Twin Oaks Home Care Services can be terminated or cancelled at any time. There is no binding contract stating you must continue to receive care through our company. However, if Twin Oaks Home Care, Inc. must cancel or terminate services you must receive a ten day prior written notification. If the employees safety is at risk, then the services could be terminated immediately by Twin Oaks Home Care, Inc. if the safety concern is not addressed and resolved immediately.

Twin Oaks Home Care was founded on September 8th of 2000 and became incorporated in 2004. We have proudly served veterans for over 20 years.

No. Twin Oaks Home Care will provide service one week at a time, normally from Monday through Thursday. You will receive a call on Thursday to inform you of the amount due on Friday. Either a Supervisor will come to your house to pick-up payment, or you will be able to mail your payment to us weekly.

You do not need a Physician’s authorization/prescription to receive Home Care Services.

You can make changes in your services as needed simply by calling our office at 724.438.1936. We do ask for a 1 to 2 day notice if you will like to change (or cancel) any of your services.

Yes. Our Home Health Aides are permitted by the law to assist self-administration of medications. Patients are required to use a pillbox for all consistent medications. Patients, Families or Skilled Nurses are required to setup pillboxes. If you need assistance with the setup of your pillbox we have Registered Nurses who are available to assist you for a fee.

TOHC abides by the Federal HIPPA Rules and Regulations. All of the information you provide to us is kept strictly confidential, and maintained under lock and key. We will not disclose your health information without your authorization, except as described below:
- To determine the best course of treatment for you.
- For billing purposes
- For Health Care Operations
- Through Business Associates who will also safeguard your information
- Communicating with family/care representatives
- For appointment reminders
- For Emergency Care Provider(s)
- To Funeral Directors, Coroners, or Medical Examiners
- To the Food and Drug Administration (FDA)
- As required by the law for health care oversight
- For Workers Compensation claims
- To Public Health Officials, as required by law
- To Protective Service Agencies, as required by law
- For Organ/Tissue Donation, as per your requests
- As required by the National Security Act

Twin Oaks Home Care will not use or disclose information regarding drug or alcohol abuse, HIV infection, or psychotherapy counseling notes without your written consent, authorization or as required by state law.